About Further Support Service (Paid)

Envato Buyer Support Forums Getting Started About Further Support Service (Paid)

This topic contains 0 replies, has 1 voice, and was last updated by ThemeVan Support ThemeVan Support 2 years, 9 months ago.

  • Author
    Posts
  • #7214
    ThemeVan Support
    ThemeVan Support
    Keymaster

    What’s the difference between free support and further support?

    We provide free support for our theme buyers, but you may know that the free support only includes the issues about trouble using and bugs fixing or small custom questions like CSS issue, but the customization service is also not included in the free support.

    Then, if you are planning to make some big custom changes for your theme, or add features and so on, please consider our further support service.

    What the further support process?

    First of all, just tell us some neccessary details, please descript your needs as detailed as possible, then we will reply you via email and quote price to you, if we can reach an agreement, then start to work.

    All our custom works are based on the child theme and we will show you the demo to test, after you confirmed that the work can be accepted, we will send the customized files to you after you paid.

    How about the cost of the further support?

    Start from $50, different issue has different difficulty rate, so we need to know your requirements before quote price.

    You can get in touch with us through the form in this page: http://www.themevan.com/further-support/

The topic ‘About Further Support Service (Paid)’ is closed to new replies.